Shipping and Delivery Policy

Effective date: July 14, 2026

This policy applies to orders placed through einzip.shop. Delivery estimates are provided in good faith and do not limit any mandatory consumer rights.

1. Destinations and shipping cost

We currently offer free standard tracked shipping to destinations that are available at checkout. If your country or address cannot be selected at checkout, we are unable to accept the order for that destination.

Free shipping covers the standard delivery charge. It does not necessarily include import VAT, customs duties, brokerage charges or other government fees that may be assessed for deliveries outside the European Union. Any amount collected by us will be shown before you confirm payment.

2. Order processing

Orders are normally prepared within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive an order confirmation and a separate shipping confirmation when the order is dispatched.

We may contact you if an address appears incomplete or if additional information is required. Please check your delivery details before submitting the order.

3. Estimated delivery time

Estimated delivery time starts when payment is confirmed and includes the normal 1-3 business-day processing period:

• Europe, the United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong and the United Arab Emirates: 7-10 business days.
• Latin America: 7-14 business days.
• Other available destinations: 7-20 business days.

These are good-faith estimates, not guaranteed delivery dates. Public holidays, customs clearance, remote-area delivery and carrier disruptions may extend the timeframe.

Delivery estimates are not guaranteed dates. Nevertheless, we remain responsible for delivering within the period agreed with you and, where no different period has been agreed, without undue delay and no later than 30 days after the order is concluded, as required by applicable consumer law.

4. Tracking

When tracking is available, the shipping confirmation email will contain a tracking number or link. Tracking events may take up to 48 hours to appear after dispatch.

5. Customs, duties and taxes

Orders delivered outside the European Union may be subject to import taxes, customs duties or local handling fees imposed by the destination country. Unless they are expressly included and displayed at checkout, these charges are not collected by einzip and may be payable by the recipient. We cannot control or pre-determine government charges. Refusing a parcel solely because of legally assessed import charges may result in deductions permitted by applicable law from any refund.

6. Address changes and failed delivery

Email info@einzip.shop immediately if you notice an address error. We will try to correct it before fulfilment or dispatch, but cannot guarantee changes after processing begins.

If delivery fails because the address supplied was incomplete or incorrect, or because the parcel was not collected after reasonable carrier attempts, contact us. We will explain the available reshipment or refund options and any actual additional costs, subject to applicable law.

7. Delayed, lost or damaged parcels

Risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, physically receives the goods, unless you independently appointed a carrier that we did not offer.

If tracking has not updated for an unusual period, the order is marked delivered but has not been received, or the parcel arrives damaged, contact us promptly at info@einzip.shop. We will investigate with the carrier and provide an appropriate remedy. We do not require customers to pursue a carrier directly for a loss that occurred before delivery.

If we fail to deliver within the agreed period, you may ask us to deliver within an additional reasonable period. If we still do not deliver, or if a delivery date was essential and agreed in advance, you may be entitled to cancel and receive the refund required by applicable law.

8. Contact

Email: info@einzip.shop
Phone: +351 932 415 807
Business contact address: Avenida de Sao Teotonio, Edificio Lepanto, Bloco A, 9 E, 4930-594 Valenca, Portugal.