Return, Refund and Cancellation Policy

Effective date: July 13, 2026

This policy explains our voluntary 30-day return program and your mandatory consumer rights. Nothing in this policy limits any rights you have under applicable consumer law.

1. Our 30-day return policy

You may request an eligible return within 30 calendar days after you, or a person designated by you, physically receives the goods. This voluntary 30-day period is in addition to any statutory withdrawal, conformity or warranty rights.

To qualify, the item should be returned in the condition in which it was received. You may inspect and try on clothing as you reasonably would in a shop. Please return it unworn beyond that inspection, unwashed, with its tags and, where reasonably possible, in its original packaging. We may only deduct for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item, where permitted by law.

Discounted and sale items are eligible for return under this policy. Gift cards and goods made to your specifications or clearly personalised are excluded from our voluntary return program, except where applicable law requires otherwise.

2. How to request a return

Email info@einzip.shop with your order number, the item you wish to return and the reason for the request. A reason is not required when exercising a statutory right of withdrawal. Do not send an item back without return instructions. The authorised return address may differ from our business contact address.

For eligible returns initiated through us, we provide a prepaid return label or equivalent return instructions at no charge. If prepaid labels are unavailable for a particular destination, we will agree an appropriate solution with you before you ship the item.

3. EU and EEA right of withdrawal

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from an online purchase without giving a reason within 14 calendar days after delivery. For orders delivered in separate shipments, the period starts when the last item is received. You may exercise this right by emailing an unequivocal statement to info@einzip.shop or by using the model form below.

After notifying us, you must send the goods back within 14 days. We will reimburse all payments due under the statutory withdrawal right, including the cost of the least expensive standard delivery offered, using the original payment method and without fees. We will make the reimbursement within 14 days after receiving your withdrawal notice, but may withhold it until we receive the goods or proof that they have been sent back, whichever occurs first.

4. Damaged, defective, incorrect or non-conforming goods

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, incorrect or not as described. Include your order number and, where useful, clear photographs. We will assess the issue and provide a legally appropriate remedy, which may include repair, replacement, a price reduction or refund. We bear the reasonable return costs for confirmed defective, damaged, incorrect or non-conforming goods.

Consumers in Portugal retain the statutory conformity rights applicable to movable goods, including the applicable three-year legal conformity period. Customers elsewhere retain all mandatory rights available under the laws that apply to them.

5. Exchanges

To obtain a different size or colour, request a return and place a new order once the return has been accepted. This is normally the fastest way to secure the replacement item.

6. Refund timing

We will email you after receiving and inspecting the return. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time after we issue the refund. Statutory refund deadlines always take priority over any operational estimate.

7. Order cancellations

Contact us as soon as possible if you want to cancel or change an order. We can normally cancel an order before fulfilment begins. If fulfilment or dispatch has already started, cancellation may no longer be operationally possible, but your statutory withdrawal and return rights remain unaffected.

8. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract:

To: einzip, Avenida de Sao Teotonio, Edificio Lepanto, Bloco A, 9 E, 4930-594 Valenca, Portugal; email: info@einzip.shop.

I hereby give notice that I withdraw from my contract of sale for the following goods: [insert goods]. Ordered on: [date]. Received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].

9. Contact

Email: info@einzip.shop
Phone: +351 932 415 807
Business contact address: Avenida de Sao Teotonio, Edificio Lepanto, Bloco A, 9 E, 4930-594 Valenca, Portugal.